Customer Care Support

Aboutdesignz understands that Customer care is a vital portion of business success. Every customer is an opportunity for you to improve your reputation and increase sales.

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OUR CUSTOMER CARE SUPPORT SERVICES

We can help you in several ways and offers you the best customer care support services. Our services include;

Expert Attention

trained service professionals deliver the best, their contact available is 24x7x365.

Recurrent Updates

free of cost software upgrades & service packs help you uphold peak performance

Case acceleration

Our case management process makes sure that your business-analytical issues are given superior priority.

Cooperative Self-Service

For issues that you want to resolve initially, the Aboutdesignz professionals let you tap into the advice of our experts to handle your issues.

Types of customer service and support

Digital channels

including email-based communications, interactive voice response systems, chat boxes, and online communications.

live agents

including in-person assistance, call center communications, video chats, live chats, or social media correspondence.

Call management system.

Teams use these systems to route incoming phone calls and log them via a network to the department.

Contact center.

Teams manage all customer connections via the contact center, which provides omnichannel support, including voice, email, chat, and websites.

Field service and dispatch system.

These systems allow customer service & support teams to connect with technicians and then send them to service a product.

Chatbots

It includes website chat apps, web self-service, and social media messaging apps — outside normal business hours.

We are Innovative.

Our professional staff and all-embracing online resources are devoted to providing your company with everything you need to make the most of your services.

Why us?

KPIs

Some of the most essential key performance indicators we consider in customer support are;

Customer satisfaction score (CSAT)
Net promoter score (NPS)
Customer effort score (CES)
Customer churn rate

Technologies.

Technologies play an important role in the success of businesses. Technologies we use for your success are;

Self-service customer portal

Chatbots

IVR: Interactive Voice Response

Customer service software.

Front End

React JS
Angular JS
Html
CSS
Bootstrap

Front End

React JS
Angular JS
Html
CSS
Bootstrap

Front End

React JS
Angular JS
Html
CSS
Bootstrap

Front End

React JS
Angular JS
Html
CSS
Bootstrap